Provost IT Services & Solutions Accounts & AccessIncludes Provost accounts, permissions and other access and authentication services and systems. Web Design & DevelopmentIncludes Office of the Provost and Student Affairs websites, custom web applications and web projects, and WordPress sites hosted by Provost IT. Applications, Servers & StorageIncludes Provost file shares ("G" and "U" drives), applications (Tracker, PAVE, EMS, the Advisement system), enterprise databases, and server hosting services. Networks & ConnectivityIncludes the USC Secure Wireless and Guest Wireless networks as well as telephones, internet connectivity and the wired network. Information SecurityIncludes resources, guides, departmental policies, and other information related to Provost IT information security. Software DownloadsIncludes downloads provided by USC Information Technology Services as well as by Provost IT, and information on software purchasing and licensing for Provost IT-supported users (such as for Adobe Acrobat Pro DC). Document ManagementIncludes the Laserfiche enterprise content management, archival and storage system, as well as related scanning hardware. Email, Calendar & CollaborationIncludes Provost Email (Exchange/Outlook), Office 365, Lync/Skype for Business, and conference room calendars. Helpdesk SupportHelpdesk support encompasses desktop and laptop technical support provided via phone, email, chat and in-person to Provost IT-supported users, as well as equipment purchasing and device standards.
