USC and the Office of the Provost will be closed for winter recess from Monday, December 20th, 2021 until Monday, January 3rd, 2022. The University resumes business operations on Monday, January 3rd, 2022. The USC Provost IT helpdesk will be closed to non-urgent requests during this time. Phone calls will route to voicemail and non-urgent tickets or emails submitted over … Read More
IT Service Disruption: 8/11-8/18
Due to IT office relocations, USC Provost IT staff will have very limited availability from Thursday, August 11th until Wednesday, August 18th. Requests and inquiries made to the Provost IT helpdesk during this time may experience a significant delay. Additional support resources can always be found online at the Provost IT Service Center. COVID-19 and work-from-home-specific resources can be found on … Read More
MyWork Is Getting an Upgrade
We’re excited to announce that the USC Provost MyWork virtual desktop platform is getting an upgrade. Beginning on December 1st, 2021, the system will be powered by a new, more secure, and cloud-based platform that has enhanced features and is more user-friendly. Your login experience may look slightly different, but you’ll still get the same familiar, fast, and secure virtual … Read More
Winter Recess Hours
USC and the Office of the Provost will be closed for winter recess from Monday, December 21st, 2020 until Monday, January 4th, 2021. The University resumes business operations on Monday, January 4th, 2021. The USC Provost IT helpdesk will be closed to non-urgent requests during this time. Phone calls will route to voicemail and non-urgent tickets or emails submitted over … Read More
Phishing Email Alert: COVID-19 Relief Benefits
On the morning of June 11, many users received a phishing email from a USC staff member instructing them to click a link to receive COVID-19 relief benefits. The email had the subject “Re: Thank you!” and Keck Medicine of USC branding within the message. Do not click the link in the email. It is a phishing email that will … Read More
New Disaster Recovery, Business Continuity and Emergency Resources Portal
We’re pleased to announce that our brand new Provost IT Disaster Recovery, Business Continuity and Emergency Resources Portal is now available at this link. On this new portal, you’ll find a comprehensive list of tools to assist faculty and staff, including: Connecting to campus resources remotely Holding meetings or classes via video conferencing technologies such as Zoom and Slack Forwarding … Read More
Coronavirus (COVID-19) Scam & Cybersecurity Alert
Click here to visit Provost IT’s Disaster Recovery, Business Continuity and Emergency Resources portal >> News stories about the coronavirus (COVID-19) are incredibly popular on social media and other online platforms. Recently, you may have seen stories or posts on Instagram, Facebook and other outlets with information on the virus, its spread, and how to stay safe. Unfortunately, the virus’ … Read More
Winter Recess Hours
USC and the Office of the Provost will be closed for winter recess from Tuesday, December 24th, 2019 until Wednesday, January 2nd, 2019. The University resumes normal business operations on Thursday, January 2nd, 2020. The USC Provost IT helpdesk will be closed to non-urgent requests during this time. Phone calls will route to voicemail and non-urgent tickets or emails submitted … Read More
Major Network Disruption – 1/24/19
Late Thursday evening, Information Technology Services experienced a major campus network outage. This outage severely affected many Provost IT-provided systems, services and applications, causing them to be unavailable until Friday morning, 1/25. Although we are still closely monitoring the issue and posting updates at this link, we believe ITS has resolved the core problem at this time. If you still … Read More
Winter Recess Hours
USC and the Office of the Provost will be closed for winter recess from Saturday, December 22nd, 2018 until Wednesday, January 2nd, 2019. The University resumes normal business operations on Wednesday, January 2nd, 2019. The USC Provost IT helpdesk will be closed to non-urgent requests during this time. Phone calls will route to voicemail and non-urgent tickets or emails submitted … Read More