Winter Recess Hours

USC and the Office of the Provost will be closed for winter recess from Monday, December 21st, 2020 until Monday, January 4th, 2021. The University resumes business operations on Monday, January 4th, 2021. The USC Provost IT helpdesk will be closed to non-urgent requests during this time. Phone calls will route to voicemail and non-urgent tickets or emails submitted over … Read More

Phishing Email Alert: COVID-19 Relief Benefits

On the morning of June 11, many users received a phishing email from a USC staff member instructing them to click a link to receive COVID-19 relief benefits. The email had the subject “Re: Thank you!” and Keck Medicine of USC branding within the message. Do not click the link in the email. It is a phishing email that will … Read More

New Disaster Recovery, Business Continuity and Emergency Resources Portal

We’re pleased to announce that our brand new Provost IT Disaster Recovery, Business Continuity and Emergency Resources Portal is now available at this link. On this new portal, you’ll find a comprehensive list of tools to assist faculty and staff, including: Connecting to campus resources remotely Holding meetings or classes via video conferencing technologies such as Zoom and Slack Forwarding … Read More

Coronavirus (COVID-19) Scam & Cybersecurity Alert

Click here to visit Provost IT’s Disaster Recovery, Business Continuity and Emergency Resources portal >> News stories about the coronavirus (COVID-19) are incredibly popular on social media and other online platforms. Recently, you may have seen stories or posts on Instagram, Facebook and other outlets with information on the virus, its spread, and how to stay safe. Unfortunately, the virus’ … Read More

Winter Recess Hours

USC and the Office of the Provost will be closed for winter recess from Tuesday, December 24th, 2019 until Wednesday, January 2nd, 2019. The University resumes normal business operations on Thursday, January 2nd, 2020. The USC Provost IT helpdesk will be closed to non-urgent requests during this time. Phone calls will route to voicemail and non-urgent tickets or emails submitted … Read More

Major Network Disruption – 1/24/19

Late Thursday evening, Information Technology Services experienced a major campus network outage. This outage severely affected many Provost IT-provided systems, services and applications, causing them to be unavailable until Friday morning, 1/25. Although we are still closely monitoring the issue and posting updates at this link, we believe ITS has resolved the core problem at this time. If you still … Read More

Winter Recess Hours

USC and the Office of the Provost will be closed for winter recess from Saturday, December 22nd, 2018 until Wednesday, January 2nd, 2019. The University resumes normal business operations on Wednesday, January 2nd, 2019. The USC Provost IT helpdesk will be closed to non-urgent requests during this time. Phone calls will route to voicemail and non-urgent tickets or emails submitted … Read More

Introducing the USC Passphrase Synchronization Program

USC Provost IT is excited to announce a new program designed to merge your USC NetID password and your Provost account password into a single, USC-wide passphrase. This process, called passphrase synchronization, will simplify the login process for university and department systems by reducing the number of passwords needed to manage and will increase passphrase security across the university. What … Read More

Major Network Disruption – 4/8/18

Early Sunday morning, a pre-planned network upgrade conducted by Information Technology Services encountered issues and caused a major campus network outage. This outage severely affected many university-wide and Provost IT-provided systems, services and applications, causing them to be unavailable until after 12pm. Although we are still closely monitoring the issue and posting updates here, we believe ITS has resolved the … Read More

Major Network Disruption – 1/24/18

After 9:00pm on the evening of Wednesday, January 24th, USC Information Technology Services experienced a major network outage. This outage severely affected many Provost IT-provided services, causing them to be unavailable until well past midnight. Although we are still closely monitoring the issue and posting updates here, we believe ITS has resolved the core issue at this time. If you … Read More